Returns policy

We make every effort to ensure your order is carefully dispatched to you and we always hope you’re happy with your purchase.

However, if you wish to return your item, you must contact us on freephone 0800 0988057 or email [email protected] within 14 days of receiving the item. The item must be in its original condition and returned within 30 days of receipt.

If item is faulty please quote the Best Before date and Batch Number (found after the Best Before date) and return the item as quickly as possible so that our technical team can investigate and we can send out replacements to you.

It can be returned from any Post Office to:

Pointer Pet Products Ltd, Old Leake, Lade Bank, Boston, Lincs, PE22 9RJ

Remember to obtain a Proof of Postage receipt (this is a free service). You must retain this until the item is credited on your statement as this enables us to trace your order.

We will process your refund within 14 days of receiving your return.

If you experience any difficulties with returning goods, please contact us on our freephone number 0800 0988057 or email [email protected].

This is in addition to, and does not affect, your statutory rights.