Terms and Conditions

Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Fold Hill Limited’s relationship with you in relations to this website.

The term ‘Pointer Pet Products Limited’ or ‘Pointer’ or ‘us’ or ‘we’ refers to the owner of the website whose registered offfice is:

Pointer Pet Products Ltd
Old Leake,
PE22 9RJ

Our company registration number is 07087314 and it is a registered company within the United Kingdom. Pointer Pet Products Ltd is a trade division of Fold Hill Foods Ltd.

The term ‘you’ refers to the user or viewer of our website.

We do occasionally update these terms so please refer back to them in the future.

1. Site Access

1.1 You will be able to access the majority of this website without having to register any details with Pointer. (However, some areas of this website will only be accessible if you have registered.)

2. Use Of Website

2.1 You are permitted to use our website for your own purposes and to print and download material from this website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

2.2 The copyright and other intellectual property rights in all material on this website are owned by us or our licensors and must not be reproduced without our prior consent.

2.3 Subject to paragraph 2.1, no part of this website may be reproduced without our prior written permission.

3. Site Uptime

3.1 We take all reasonable steps to ensure that this website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and other technical issues. Therefore we will not be liable if this website is unavailable at any time.

3.2 This Website may be temporarily unavailable due to issues such as maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do so.

4. Visitor Conduct

4.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

4.2 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

4.3 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this Website in breach of Paragraph 4.2.

5. Links To and From Other Websites

5.1 Any links to third party websites located on this website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from this website, it is at your own risk.

5.2 If you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, any page on this website, and subject to the following conditions:

(a) you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us;

(b) you do not misrepresent your relationship with us or present any false information about us;

(c) you do not link from a website that is not owned by you; and

(d) your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom.

If you choose to link to our website in breach of Paragraph 5.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

6. Disclaimer

6.1 We take all reasonable steps to ensure that the information on this website is correct. However, we do not guarantee the correctness or completeness of material on this website. We may make changes to the material on this website at any time and without notice. The material on this website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date.

6.2 The material at this website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties and conditions which but for these terms may have effect in relation to this website.

7. Exclusion Of Liability

7.1 Neither we nor any other party (whether or not involved in producing, maintaining or delivering this website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this website.

7.2 Nothing in these Terms and Conditions shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of the United Kingdom.

8. Governing Jurisdiction

This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

9. Our Details

9.1 Our business’s name is: Pointer Pet Products Ltd

9.2 Our business address is: Pointer Pet Products (Fold Hill Foods LTD), Mere Drove, Old Leake, Boston, Lincs PE22 9RJ

10. Delivery

10.1 Delivery is available to mainland UK only.

10.2 In order for us to reduce our carbon footprint we will not send paper receipts within your parcel. If you wish to still receive a paper receipt please contact us directly when placing your order.

11. Competitions / Giveaways / Prize Draws

11.1 Read all prize draw and competition terms and conditions carefully. Entry into any of our prize draws or competitions is conditional upon acceptance of these terms. By entering, you confirm that you have read these Terms and Conditions and agree to them.

11.2 No purchase is necessary and there are no fees to enter.

11.3 To enter a prize draw or competition you must be A. a UK mainland Resident and B. 18 years or over.

11.4 Prize draws and competitions are not open to any of Fold Hill Food’s employees or other persons professionally connected with the draw.

11.5 Only ONE entry per person, unless otherwise stated in the competition promotion, entry is via one of the following methods; Website, Email, Facebook, Instagram, Pinterest or Twitter.

11.6 The entry and closing date is specified in each prize draw/competition. We reserve the right to amend the end date or prize draw/competition details at any time due to events or circumstances beyond our reasonable control.

11.7 If entering a prize draw or competition in which you have to submit a photo, once your photo is submitted, you have agreed for us to use the image for marketing purposes. This may include, but not limited to: our Newsletter, Facebook, Twitter, Instagram, Pinterest, and the Website. Should you be chosen as a winner, you agree to the use of your name in any publicity material (print or digital) that we produce.

11.8 The number of winners and prizes will be stated, but may be changed at any time by Pointer.

11.9 Winners will be randomly selected on the end date by Pointer. The decision in respect of all matters to do with the prize draw / competition will be final.

11.10 If you win, we will contact you using the method you used to enter the prize draw (e.g. Facebook, Twitter or Email).

11.11 If you do not respond within 14 days of being notified, you will forfeit your prize, and we reserve the right, at its discretion, to choose another winner or to dispose of the prize as it sees fit.

11.12 Neither the full prize, nor part of a prize is exchangeable for cash or any other prize. Prizes are subject to availability and we reserve the right to substitute any prize with another without giving notice.

11.13 We will send the prize within 30 days of the prize draw end date, but reserves the right to change this due to reasonable circumstances.

11.14 Our competitions and prize draws are not sponsored, endorsed or administered by, or associated with, Facebook, Twitter, Instagram or any other Social Network.

11.15 Should we use third parties to supply our prizes (for example if we partner with a company), the prize will be subject to their terms and conditions and will have no affiliation with us.

12. Use of Pointer Promo Codes

12.1 Promo codes provided to you will have their value and expiry date/use of terms detailed. (e.g. whether they can be used on your first order or any order). Promo codes will only be able to be used once by a customer – one promo code per household. Unless otherwise stated, promo codes will be valid from the time you receive details of them. Promo codes cannot be used in conjunction with other promo codes or offers from us.

12.2 Your use of our promo codes is subject to our standard terms and conditions.

12.3 To redeem the promo code, type the promo code into the voucher code box in the checkout section of the website or quote over the phone when purchasing. If you fail to quote the code at the time of purchase, your purchase will not be eligible for the discount. Discounts cannot be claimed after you have confirmed your purchase

12.4 The promo code is not redeemable for cash and we prohibit the posting of promo codes on the internet or any public forum.

12.5 At our own discretion, we can decide to end or suspend the use of a promo code without any prior notice.


Staff Sales Terms & Conditions

  1. Staff members from both Lincolnshire and Liverpool sites have access to a discount of between 60% – 65% on all Pointer products.
  2. Those based at the Lincolnshire site must collect from reception. If they require delivery to another address, a delivery charge may be applied. Staff based at Liverpool can have their order delivered directly to them, although a delivery charge may apply if the subtotal is under £40.
  3. Staff are permitted to order a maximum weight limit of 30kg per person, per week. This is across all brands, not per brand.
  4. All staff sale purchases are for personal use only and products are not for re-sale.
  5. If staff misuse the scheme by attempting to purchase more than the permitted weight limit, or it is found that products are being sold on, the company reserves the right to refuse further orders, and staff may be banned from using the discount indefinitely.
  6. The discount code cannot be used in conjunction with any other offers.
  7. Once an employee has left the company, the discount code cannot continue to be used. Orders will be processed at full price.

Last updated: 01/08/2018

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